Refunds & Cancellation Policy

Clear, transparent policies for your peace of mind. Know exactly what to expect when requesting refunds or cancellations.

Refund Policy

Only items damaged during transit are eligible

Request within 48 hours of delivery

Provide clear photos and unboxing video

Refunds processed in 5-7 business days

Cancellation Policy

Request within 12 hours of placing order

Or before the product has been shipped

Once shipped, orders cannot be cancelled

Refunds processed in 3-5 business days

Refund Process Timeline

Here's exactly what happens when you request a refund

Request Submission

Within 48 hours of delivery

Review & Verification

1-2 business days

Our team reviews your request and verifies the evidence provided

Approval & Processing

1 business day

Once approved, refund is initiated to your original payment method

Refund Credit

5-7 business days

Amount reflects in your account (varies by bank/payment method)

Cancellation Process Timeline

Quick and easy cancellation process for eligible orders

Cancellation Request

Within 12 hours of order

Order Status Check

Immediate

We check if the order has been processed/shipped

Cancellation Processing

1 business day

If eligible, order is cancelled and refund initiated

Refund Credit

3-5 business days

Amount reflects in your account

Detailed Terms & Conditions

Eligibility for Refunds

✅ Eligible for Refunds:

Products damaged during transit (with clear evidence)
Wrong items received (with photographic proof)
Products not as described (with comparison evidence)
Defective products (with clear documentation)

❌ Not Eligible for Refunds:

Change of mind or personal preference
Products used or consumed
Requests made after 48 hours of delivery
Products damaged due to customer negligence
Customized or personalized products

Required Documentation

For Refund Requests:

Clear photos of the damaged/defective product
Photos of the packaging showing damage
Unboxing video captured at delivery time (if available)
Order number and delivery date
Detailed description of the issue

For Cancellation Requests:

Order number
Reason for cancellation
Contact information for verification

Refund Methods & Processing

Refund Processing:

Refunds are processed to the original payment method
Processing time: 5-7 business days from approval
Bank processing time may vary (additional 1-3 days)
UPI refunds are typically faster (1-3 business days)
Credit card refunds may take 7-10 business days

Partial Refunds:

Available for orders with multiple items
Only affected items are refunded
Shipping charges may not be refunded for partial returns

Contact Information

For Refund/Cancellation Requests:

WhatsApp: +91 81224 86910
Email: support@madrasmorning.com
Business Hours: Monday - Saturday, 9:00 AM - 6:00 PM
Response Time: Within 24 hours during business days

Emergency Contact:

Phone: +91 81224 86910
Available: Monday - Saturday, 9:00 AM - 6:00 PM

Important Notes

⚠️ Important Reminders:

Always inspect your package upon delivery
Take photos/videos immediately if damage is found
Contact us within 48 hours for any issues
Keep all packaging materials until issue is resolved
Do not use or consume products if you suspect damage

ℹ️ Additional Information:

All refunds are subject to verification and approval
We reserve the right to refuse refunds for fraudulent claims
Refund amounts may be adjusted for any discounts or promotions applied
This policy is subject to change with prior notice

Last Updated

Last Updated: January 2025

This policy is effective from the date of last update and applies to all orders placed after this date.